Reported Sites

“The site only sell CBD products, no products have TCH and all products are totally legal in the UK. Similar products can be bought in Tesco or Holland & Barret and these sites have no block on them.”

“Hi there, Our website is a site for legal CBD wellness products. Thanks James”

“This site has been classified as "adult" by Three but seems like a legal cannabis oil reseller site. Can you please review and let Three know your decision.”

“Hello, I am the Founder & Director of Hempura UK. Hempura is an online retailer of CBD related products and services, all of which are legal in the UK. Our products are Vegan Society registered demonstrating thorough product substantiation. We provide practical advice and ensure consumers of legal hemp products have access to top quality information. Customers are complaining that the website is blocked and they are unable to access UK legal products. Please can you review the block on the website as it is not promoting any illegal activity? All of the CBD products we sell are legal and have lab certificates demonstrating all cannabinoid content. Kind regards, Lewis Hadaway Director Hempura”

“There is nothing illegal on this site like suggested, we are UK based and only ship within the uk, all lab reports are also provided on each item and all of which conform to British law, ”

“PuresportCBD provides CBD (canabidiol) products that are 100% legal and compliant UK laws and regulations. Canabidiol is a legal Cannabinoid extracted from All of our products are batch tested by world leading 3rd party labs with certificates of analysis provided on the website to show that our products are absolutely legal and contains zero traces of THC. There is no reason our website should be restricted as the products we sell are allowed to be sold under the novel food act as retail food supplements. We would greatly appreciate this block being removed as it is hindering our ability to provide a legal and completely natural supplement to potential customers. You can find our third party lab review here: https://builtbygo.com/PureSport.pdf Please could you look into this and let me know why this website was blocked and if the block will be lifted? Thanks, Grayson Hart”

“Hi there, i'm selling CBD oil for therapeutic reasons and in the future other vitamin and mineral supplements. I would be very grateful of you would unblock this website from your services. Thanks Simon”

“Hi i am writing to request that our website be unblocked by mobile network providers for the following reasons. 1. We have numerous complaints from our customers whom are over 18 and vetted to prove this. They are unable to reach our website when using mobile date. Sadly this is not showing the message from the service provider explaining the adult filter etc and causes a blank screen. Thus many customers and potential customers whom are over 18 are not getting the information and help that we provide. 2. We are a long established company with a dedicated team to make sure our products are not sold to minors. We have a third party age verification process in place which we also manually investigate any new sign ups etc. We sell a product to thousands of Adults whom want our help and support and are thinking we have disappeared when trying to access our platform when using your service. For the small percent of underage visitors that may visit our website this is potentially harming a huge volume of Adult visitors. As we have already mentioned we have our own policies and system in place to make sure we are 100% law abiding and NEVER sell to minors. I would appreciate a response ASAP, i appreciate we are still in lockdown and this may cause delay, but having looked at the data showing the amount of mobile users that are blocked from our lawful business i would like a solution if possible. Furthermore our website is a aite for is a site for legal CBD wellness products and aromatherapy products. Nothing illegal, misleading or nefarious in any way. If you would like to contact me directly please do so on <phone removed>. i am here to assist in anyway. ”

“Hi, Our website is a food supplement website we are a registered UK business with a store and online presence. These blocks are stopping our customers from arriving on our website. There are no drugs sold on our website we have all certification and cosmetic licences to sell all of our UK made products.”

“We sell CBD products and we are monitored by MHRA as a trusted program within CTA organisation. We are advertised in NHS magazines and most of our customers are over 50 and they have a problem accessing our website which keeps us busy all the time as we need to explain to our customers how they can access your shop. Many of them are just not into tech and they struggle to deal with their network providers to lift the age restrictions off their internet. I would be extremely grateful if you could help us with this issue that is crippling our business. Warm regards Bart”